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FAQ

Most of the collectibles items offered are limited edition and pre-numbered (i.e limited to 500 pcs worldwide) and you can pre-order the items when it is released for order. By pre-ordering, you are assured of your item and pre-ordering during the Shiok Price deadline will ensure that you will enjoy the most reasonable rate available.
You can either pre-order through our website (please refer to HOW TO PRE-ORDER) or place an order with our staff when you are visiting our retail outlet. If you require further information on how to pre-order, please contact our staff at +603-77252618.
Yes, you are most welcome. Please be aware that there may be shipping restrictions to your country and shipping is at your cost. There will be instances where we are unable to provide an accurate shipping cost estimate as the actual shipping cost will depend on the weight and dimension of the item. We will notify you via email if we cannot accept your order.
As per the industry norm, we will require that a deposit be paid for all orders. Your order is confirmed only when we have received your deposit. The deposit is non-refundable unless we are unable to fulfill your order due to unforeseen circumstances. Those with deposits paid will be assured of their orders and given priority if there are any unforeseen shortages in stocks allocated by the supplier. /div>
The amount of deposit is stated on the product page of the item. You can pay via the following: - Pay using our website's secured online credit card option - Pay with cash or credit card at the retail outlet. VISA® or MASTERCARD®, cards or debit cards are acceptable. - Direct transfer to the shop's bank account. The bank account details is as follows: EXCELSIOR COLLECTIBLES SDN BHD Company no. : 945702-K Payment in Ringgit Malaysia " BANK : MALAYAN BANKING BERHAD " ACCOUNT NO.: 5-627-6820-5788 " BRANCH : MUTIARA DAMANSARA " SWIFT CODE : MBBEMYKL Payment in USD " EXCELSIOR COLLECTIBLES SDN BHD " USD account " BANK : MALAYAN BANKING BERHAD " ACCOUNT NO.: 7-127-6300-1464 " BRANCH : MUTIARA DAMANSARA " SWIFT CODE : MBBEMYKL For those making payment via direct transfer to the bank account, we would very much appreciate it if you can email us the bank receipt to shioktoysonline@gmail.com
The deposit is non-refundable. If you decide to cancel your order, your deposit will be forfeited. If you cancel your order more than 1 time, we will require 80% deposit for your next order.
Your order is confirmed when we have received your deposit. If we do not receive your deposit within 5 working days from your order date, then that order will not be processed. Once the deposit has been received and the order is processed, we will update your order status and send you an email. Please allow us 5 working days to update your status.
Best thing since sliced bread. Shiok price can be defined as early bird price. It is the lower price that you get to enjoy if you order before the Shiok Price deadline.
If there is an item that you are interested in but it is listed as out of stock, do not despair. Kindly contact 03-77252618 to enquire. We will assist in checking with our supplier on the availability of the item and get back to you on the status and price. Note that the price may differ from the price stated on the website.
Please refer to the estimated release date for your item on the product page. However the date is just an estimate and is subject to delays. As we have no control over the release of the items, we are not liable for delay in release of your order. Cancellation of delayed item is only allowed if supplier approve the cancellation of our order from them. We will try to reach you via e-mail blast, facebook posting, mobile app notification and finally a personal call to you.
We use Gdex for our domestic shipping requirements around Peninsular Malaysia and any other economical and safe shipping company for East Malaysia and overseas. Certain products are eligible for free shipping. You can check whether your item is eligible for free shipping on the product page. Oversized Item The shipping cost will be calculated on dimensional weight rather than product weight for this item due to its oversized dimensions.
We always encourage our customers to collect their items within 2 weeks from the item's date of our notification to be eligible for early payment shiok points. For items to be shipped to the customers, please allow us a week to arrange for shipment after receiving final payment for the item.
We will reserve your item for 1 month from the date of notification. After 1 month, we are allowed to release the item for retail sales. If you require more time to collect your item, please contact us. The deposit paid by the customer will only be refunded if we are able to sell the item at your order price within 1 month from the date of the release of the item for retail sale. If we are unable to sell within the 1 month period, the deposit will be forfeited. If customers cancel their items for more than 1 time, we will require 80% for the future orders.
Sorry no. You are required to collect the earliest item in hand before they can collect other items that arrived later.
First of all, there are no mint collectibles. As these items are hand painted, we can expect that there will be some imperfections in the item. If you absolutely require perfection, minor touch up will be required. For broken items or items with major visible defects, we will exchange the item with a new one if we or our supplier has stock. If the item is sold out, we will refund your deposit in full. We require that all customers check their items thoroughly for any defect prior to bringing the items back home. This is to ensure that any defect is identified and a resolution is reached between us and you as we will not be accountable for any defect highlighted after the item has left our outlet. For shipped items, our staff will perform a check on the item prior to shipping. Customers can request that the item be a virgin (not open, brand new) but customer has to understand that they do so at their own risk. All claimed items must be returned to us for checking and returned to the supplier. Customer are responsible to pay for the shipping cost to return the item to us. Exchanged items from the supplier will take some time (6 to 9 months) to reach us. We will inform the customer immediately when we have the item in hand.
For pre-order items, the pictures of the item is usually of a pre-production prototype. Final product may differ.