First of all, there are no mint collectibles. As these items are hand painted, we can expect that there will be some imperfections in the item. If you absolutely require perfection, minor touch up will be required. For broken items or items with major visible defects, we will exchange the item with a new one if we or our supplier has stock. If the item is sold out, we will refund your deposit in full.
We require that all customers check their items thoroughly for any defect prior to bringing the items back home. This is to ensure that any defect is identified and a resolution is reached between us and you as we will not be accountable for any defect highlighted after the item has left our outlet.
For shipped items, our staff will perform a check on the item prior to shipping. Customers can request that the item be a virgin (not open, brand new) but customer has to understand that they do so at their own risk. All claimed items must be returned to us for checking and returned to the supplier. Customer are responsible to pay for the shipping cost to return the item to us.
Exchanged items from the supplier will take some time (6 to 9 months) to reach us. We will inform the customer immediately when we have the item in hand.